Email Support
Our support team typically responds within 2-4 hours during business hours.
support@mt4-vps.comBilling & Accounts
Questions about subscriptions, payments, or account management.
billing@mt4-vps.comSecurity Issues
Report security vulnerabilities or unauthorized access attempts.
security@mt4-vps.comBusiness Inquiries
Partnership opportunities, bulk accounts, or enterprise solutions.
business@mt4-vps.comBusiness hours: Monday - Friday, 9 AM - 6 PM UTC
Urgent technical issues are monitored 24/7
Frequently Asked Questions
How quickly will I get a response?
Most support emails are answered within 2-4 hours during business hours (9 AM - 6 PM UTC, Monday-Friday). Technical emergencies are monitored 24/7 and typically receive a response within 1 hour.
What should I include in a support request?
For faster resolution, please include: your account email, a clear description of the issue, any error messages, and steps to reproduce the problem. Screenshots are always helpful!
Do you offer phone support?
Currently, we provide support exclusively via email to ensure accurate documentation and faster resolution. Our email support team is highly responsive and can handle complex technical issues efficiently.
Can I request a feature or improvement?
Absolutely! We love hearing from our users. Send feature requests to support@mt4-vps.com with the subject line "Feature Request" and we'll carefully consider all suggestions.
What if I have a billing dispute?
Contact billing@mt4-vps.com with your transaction details. We'll investigate and respond within 24 hours. For Stripe payment issues, we can provide detailed transaction records.
How do I cancel my subscription?
You can cancel anytime directly from your account dashboard. Go to Settings → Subscription → Cancel. Your VPS will remain active until the end of your current billing period. No need to contact support unless you need assistance.