Privacy Policy

Last Updated: January 4, 2025

At MT4 VPS, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our MetaTrader 4 VPS hosting service.

1. Information We Collect

1.1 Personal Information

When you register for MT4 VPS, we collect:

• Account Information: Name, email address, and password (encrypted)
• Payment Information: Processed securely through Stripe (we do not store credit card details)
• Contact Information: Email address for account verification and service notifications

1.2 Technical Information

We automatically collect certain technical data:

• Server Logs: IP addresses, access times, browser type, and operating system
• VPS Usage Data: Container status, resource utilization, uptime statistics
• File Metadata: Names and sizes of files you upload to your VPS (not file contents)

1.3 Trading Data

Important: We do not access, monitor, or store your MetaTrader 4 trading data, including:

• Trading history or transaction records
• Expert Advisor (EA) strategies or source code
• Broker credentials or API keys
• Account balances or positions

Your VPS container is fully isolated and encrypted. Only you have access to your trading environment.

2. How We Use Your Information

We use collected information for the following purposes:

2.1 Service Delivery

• Provision and maintain your VPS instance
• Process payments and manage subscriptions
• Send service-related notifications (deployment confirmations, payment receipts)
• Provide technical support and respond to inquiries

2.2 Service Improvement

• Monitor system performance and uptime
• Analyze usage patterns to improve infrastructure
• Detect and prevent technical issues or security threats

2.3 Legal Compliance

• Comply with applicable laws and regulations
• Enforce our Terms of Service
• Protect against fraudulent or illegal activity

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We only share data in the following limited circumstances:

3.1 Service Providers

• Stripe: Payment processing (PCI-DSS compliant)
• OVH: Email delivery for account verification and notifications
• Infrastructure Providers: Server hosting (all data encrypted at rest and in transit)

3.2 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our legal rights and safety.

4. Data Security

We implement industry-standard security measures:

• Encryption: All data transmitted via HTTPS/TLS; passwords hashed with bcrypt
• Isolation: Each VPS runs in a separate Docker container with dedicated resources
• Access Controls: Multi-layered authentication and authorization
• Regular Backups: Automated daily backups of VPS data
• Security Monitoring: Continuous monitoring for unauthorized access attempts

5. Data Retention

• Active Accounts: Data retained while your subscription is active
• Canceled Accounts: Account data deleted within 30 days of cancellation
• VPS Data: Your VPS files and configurations are permanently deleted upon account cancellation
• Legal Obligations: Financial records retained for 7 years as required by law

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your account and associated data
• Data Portability: Export your VPS files and configurations
• Opt-Out: Unsubscribe from marketing emails (service emails still apply)

To exercise these rights, contact us at privacy@mt4-vps.com

7. Cookies and Tracking

We use minimal cookies for essential functionality:

• Session Cookies: Maintain your login state (expires after 7 days)
• Security Cookies: Prevent cross-site request forgery (CSRF) attacks

We do not use third-party tracking, analytics, or advertising cookies.

8. International Data Transfers

Your data is primarily stored in data centers located in the European Union and United States. By using our service, you consent to international data transfers necessary for service operation. All transfers comply with applicable data protection laws.

9. Children's Privacy

MT4 VPS is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected data from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or concerns:

• Email: privacy@mt4-vps.com
• Support: support@mt4-vps.com
• Website: https://mt4-vps.com/contact

Your Privacy Matters: We are committed to transparency and protecting your data. If you have any questions about how we handle your information, please don't hesitate to reach out.